Questions for Brandini?
Does Brandini Toffee have to be refrigerated?
Our almond toffee is best served cold and refrigeration is recommended in order to maintain the soft crunch. Short durations of up to 1 week at room temperature is safe. At proper storage temperature Brandini Toffee has a 1 year shelf life, naturally!
Sweet-tip: Try serving our toffee popcorn cold.
Why is shipping so expensive?
Yes - we ship our toffee anywhere across the country and the globe. The quality of your Brandini toffee is incredibly important to us, and we make every effort to ensure that your toffee tastes as fresh and decadent as though you're eating it right in our store. To get you that level of freshness, we use special shipping procedures, tailored with different paramenters, depending on the destination zone and shipping method. Between April - October, we utilize a special cold-ship process to account for the extreme California desert heat.
Where are you located?
Today, you can indulge in the full Brandini Toffee experience across four locations in Palm Springs and Southern California. You can also pick up a batch of fresh Brandini Toffee at many retail partner locations across the country. Find a store near you!
Do you provide tours of your facility?
Yes! We love to share our love for toffee - and our passion for entrepreneurialism - with our communities. If you're interested in arranging a school trip or private tour of our kitchens, please contact us for availability.
What are your store hours?
Please see our individual locations for specific store hours.
Who do you ship with?
Brandini ships through UPS. Once your order ships, you will receive a UPS tracking number to monitor your delivery.
Do you make toffee without nuts?
At this time, all toffee products include fresh California almonds. Our Cashew Almond Toffee Popcorn includes both cashews and almonds. Nutless products include our Toffee Popcorn 6oz/12oz and toffee pretzels however these are made in a facility that process almonds and cashews. No other nuts are used in Brandini Toffee at this time.
Do you sell at Costco?
Our products are in Costco locations in the greater Palm Springs area year-round. You also may find us seasonally in west coast Costco locations. Join our loyalty program for updates on Costco distribution in your region. Check our Location Finder to see if Brandini is available in a Costco near you.
How long does it take for my shipment to arrive?
Standard shipping times tend to be between 2-6 days and are dependant on your proximity to our facility in Rancho Mirage, California. Please allow 2-3 days for order processing. Need it sooner? Feel free to give us a call at (760) 200-1598 for expedited options.
Please note that during the hot summer months (April - October), to preserve product quality, shipments must not exceed 2 days in transit. Expedited 2-day shipping services are required for purchases during these months.
If the toffee vegan, kosher, diary free, gluten free or sugar free?
Our toffee recipe is Kosher (KSA) and naturally gluten free. Our process and equipment is kept under strict allergen control. Unfortunately, because our recipe calls for butter and sugar, our products do involve dairy and sugar. We do not carry a sugar-free product at this time.
Do you do party favors?
Absolutely! Please contact a customer service representative for pricing and packaging options.
Why is this silica pack in my popcorn?
Desiccant packs are non-toxic and included to absorb moisture. We do everything we can to maintain that factory-fresh crunch!
Do you have a loyalty program?
Yes! As a thank you to our customers, you can earn points for every purchase. Redeem those points for special offers and rewards. Learn more here.
Can I buy bulk? Do you offer volume discounts?
Yes! Whether you're shopping for a client/employee gift, or a crowd-pleasing favor for weddings or special events, we will work with you to make your gifts memorable.
We can even provide you with personalized note cards, or set up a user account for reocurring or frequent shipments.
What is your shipping policy?
All details on our shipping policy can be found here.
What if I'm not happy with my product?
Give us a call - we want to make sure you're enjoying your Brandini toffee to its fullest extent.
We offer a 100% satisfaction guarantee. If you are not completely satisfied with your order, we will exchange it or give you a refund. Please contact us by email at firstname.lastname@example.org.
Gift cards are non-refundable
Receipt or proof of purchase is required for all returns.
Late or missing refunds (if applicable)
If you have checked your bank account and have not received a refund, contact your credit card company, it may take some time before your refund has posted.
Next contact your bank, there is often some processing time before a refund is posted. If you’ve done this and you still have not received your refund, please contact us email@example.com.
Do you do community donations?
We currently limit our product donations to non-profits within the communities that our retail stores serve. Contact us and submit a donation request to see if your organization is eligible.