Refund policy

Returns

We offer a 100% satisfaction guarantee. If you are not completely satisfied with your order, we will exchange it or give you a refund. Please contact us by email at shipping@brandinitoffee.com.

Gift cards are non-refundable

Receipt or proof of purchase is required for all returns.

Late or missing refunds (if applicable)

If you have checked your bank account and have not received a refund, contact your credit card company, it may take some time before your refund has posted.

Next contact your bank, there is often some processing time before a refund is posted. If you’ve done this and you still have not received your refund, please contact us shipping@brandinitoffee.com.